1.You can log in at any time and check the status of the tickets you've raised by clicking the 'Check ticket status' link below:
2. A ticket can have various statuses. You can filter tickets by 'Status' using the drop-down menu above the list:
3. All Tickets view
Selecting 'All Tickets' will show all tickets you’ve raised in the helpdesk, regardless of their status.
4. Being Processed/Awaiting your reply
For each ticket you raise, the default status will be 'Being Processed.' If more information is needed from you while the ticket is being worked on, the status will change to 'Awaiting Your Reply.'
5. Resolved or closed.
The ticket is marked as 'Resolved' when the agent provides a solution to your issue. It is marked as 'Closed' once you confirm the resolution.
Note: - You can reply to the ticket at any time to reopen it if you have additional questions.